Exchanges and Returns

Return policy

We have a 30-day return policy. This means you have 30 days after receiving the item to request a return.

To be eligible for a return, the item must be in the same condition you received it: unused, with tags, and in its original packaging. You'll also need a receipt or proof of purchase.

To initiate a return, please contact us at suporte@jznewmoda.com.br. Please remember that returns must be sent to the following address: Rua Fortaleza Nº75, Jardim Nova Redenção, Itápolis - SP, CEP: 14902677.

If the return is accepted, we'll send you a shipping label, as well as instructions on how and where to send the package. Items sent back without a prior return request will not be accepted.

Please contact us at suporte@jznewmoda.com.br if you have any questions about returns.

Damage and Problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions/Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care products (beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you get what you want is to return the item and, once the return is accepted, make a separate purchase of the new item.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether your refund has been approved or not. If approved, you'll receive an automatic refund to your original form of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at suporte@jznewmoda.com.br.