🔐 Is the site reliable?
Yes! JZ NEW MODA uses SSL security technology , which is required by law for online stores. This ensures that all transactions are encrypted, protecting your information with complete confidentiality.
Plus, we don't have access to your credit card details — making your purchase 100% secure.
If you have any questions, please contact us by email: suporte@jznewmoda.com.br
⏱️ Why do delivery times vary?
We work with high-quality products at affordable prices. To this end, we work with international partners (including the United States, Europe, China, and Asia) in addition to domestic suppliers.
- National products: average delivery time of 7 to 10 business days
- International products: 7 to 25 business days
Orders are shipped directly from suppliers to your home.
📦 Do all purchases have a tracking code?
Yes! All orders come with a tracking code , provided by our logistics partners to ensure your safety and comfort.
📧 When will I receive my tracking code?
You will receive the code via email within 3 business days after order confirmation. If you do not receive it within this timeframe, please send an email to suporte@jznewmoda.com.br with your order number (e.g., #4321) and we will respond within 24 hours .
🚚 Shipping and Warranty Notes
- We use the Ali Standard Shipping method, which is faster and safer.
- Guaranteed delivery within 25 business days for international orders.
- If the product doesn't arrive within that timeframe, you can request a full refund — hassle-free.
💰 Can the product be taxed?
No! We guarantee that no product will be taxed , neither by the Post Office (fee of R$15.00), nor by customs (60% of the value).
If there are any charges, we bear the fees .
🎁 Free shipping throughout Brazil
All purchases made in our store include free shipping to any region of the country!
