We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

If the return is accepted, we will send you a shipping label, as well as instructions on how and where to send the package. Items sent back without a prior return request will not be accepted.

Please contact us at suporte@jznewstore.com.br if you have any questions about returns.

NO! We offer free shipping to all of Brazil. We deliver nationwide for free!

We also guarantee that your product will not be taxed, either by the post office (fee of R$15.00) or by customs (60% of the product value). If it is taxed upon entry into the country, we will cover the fees.

In other words, we at (jz new moda) offer free shipping throughout Brazil on all purchases made in our store!

Yes! We work with reliable suppliers who provide tracking codes for your safety and comfort.

When will I receive my tracking code?

We send the tracking code to you directly to your email within 3 business days, because our suppliers (industries that manufacture the products) request this period.

If even after this period you have not received the tracking code, send us an email to: ( suporte@jznewstore.com.br ) including your order number (something like #4321) and we will give you a position within a maximum of 24 hours.

To make your selection easier, each product in our store has a "Find Your Size" option. When you click on it, a pop-up window will appear with a measurement chart in centimeters , which will help you compare your measurements with the product's and find the ideal size.

We recommend using a tape measure to measure your body and carefully review the information in the table. This will ensure a more accurate purchase and avoid unnecessary exchanges.

If you still have questions, our team is available by email at suporte@jznewmoda.com.br to help you choose the perfect size.

Our customers receive their order within an average of 7 to 10 business days, as we use a faster and safer shipping method called Ali Standard Shipping. The product will go directly from our supplier to your home.

Our guarantee period for deliveries from abroad is a maximum of 25 business days. If it does not arrive within this period and you do not want to wait any longer, you can request the cancellation of your purchase and we will refund the amount without any problem.

We are currently a 100% online store , which allows us to offer more affordable prices, free shipping throughout Brazil and fast service in all regions of the country.

Even without a physical store, we guarantee a safe, transparent, and reliable shopping experience—with dedicated support and shipping with tracking. If you have any questions, our team is always available at suporte@jznewmoda.com.br.

Our website has security ( SSL ) which is mandatory by law for all online stores as it encrypts all transactions made on the website, ensuring the confidentiality of all information.

We do not have access to your payment information, such as credit card number, making your purchase 100% secure.

If you have any questions, please do not hesitate to contact us by email: suporte@jznewstore.com.br.